Question 1

How long does a deferred biopsy result take?

Accepted Answer

The standard turnaround time for a deferred biopsy is 10 business days from specimen reception at our laboratory. For intraoperative (rapid) biopsies, results are delivered in 30 minutes.

Question 2

How can I check my results?

Accepted Answer

Results are available through our Online Results System at resultados.citolab.cl. They can also be sent by email or picked up in print at our offices.

Question 3

Do you work with ISAPREs and FONASA?

Accepted Answer

Yes, we work with FONASA and the major ISAPREs through the I-med system: Banmédica, Colmena, Consalud, Cruz Blanca, Fundación, Más Vida, and Vida Tres. We also accept vouchers.

Question 4

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods: cash, checks, Transbank (credit and debit cards), bank transfers, and ISAPREs and FONASA vouchers.

Question 5

How do I request supplies for specimen submission?

Accepted Answer

You can request supplies (containers, forms, labels) through our Supply Request portal at materiales.citolab.cl or by contacting our logistics department.

Question 6

Do you pick up specimens from my facility?

Accepted Answer

Yes, we have a logistics team of 16 couriers with 8 vehicles and 2 motorcycles that pick up specimens from over 300 associated centers in Santiago and other regions.

Question 7

What is the turnaround time for a Papanicolaou test?

Accepted Answer

The conventional Papanicolaou test has a turnaround time of 5 business days. For liquid-based Papanicolaou (ThinPrep), the turnaround time is 10 business days.

Question 8

What is immunohistochemistry and when is it needed?

Accepted Answer

Immunohistochemistry is a technique that uses antibodies to detect specific proteins in tissues. It is used to refine diagnoses, especially in oncology, to classify tumors and determine treatments. The turnaround time is 10 business days.

Question 9

Do you offer second opinion services?

Accepted Answer

Yes, we offer consultations and second opinions with our team of 25 specialized anatomic pathologists. Contact our coordination team to schedule a case review.

Question 10

How should I send specimens to the laboratory?

Accepted Answer

Specimens must be sent in appropriate containers with formalin provided by us, accompanied by the completed request form. Our logistics team can coordinate the pickup.

Question 11

What are your hours of operation?

Accepted Answer

Our hours of operation are Monday through Friday from 8:00 AM to 5:45 PM, continuous schedule. For after-hours emergencies, we have direct contact numbers available.

Question 12

Do you perform molecular pathology studies?

Accepted Answer

Yes, we have real-time PCR technology for molecular pathology studies, including HPV genotyping and other molecular analyses. The standard turnaround time is 10 business days.

Anatomic Pathology

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